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  • Posted: Oct 15, 2021
    Deadline: Oct 29, 2021
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  • Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.
    Read more about this company

     

    Core Network Engineer

    Location: Lekki, Lagos
    Department: Technical Support
    Reporting to: CTO (Technical Issues)

    Role in Summary

    • As a key member of our Technical team, you will be responsible for the execution of Technical/Network strategy, coordinates the Network Operation Centre (NOC) to achieve maximum possible service availability & performance for customers.
    • Ensure total customer satisfaction for the Company clients at all time.

    Main Duties

    • Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.
    • Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
    • Develop solutions that drive the success of our network.
    • Participate in developing policies, procedures and technical reports.
    • Leverage networking tools to identify & mitigate networks anomalies.
    • Ensure stable & reliable ISP network services.
    • Monitors the network performance on daily basis.
    • Handles & coordinates network trouble shooting & fault analysis.
    • Coordinates Trouble Ticket generation & swift responses.
    • Coordinates escalation matrix & solution management.
    • Manages deployment & maintenance of network monitoring, analysis & reporting tools.
    • Coordinates configuration processes on the hardware.
    • Manages installation of network hardware & software.
    • Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.
    • Contribute to design & enhancement of the Company datacentre infrastructures.
    • Manages outages bridges, compose detailed shift and outage reports to Management.
    • Review new technologies and keep the company at the forefront of developments in Network Engineering.
    • Research and identify solutions to software and hardware issues.
    • Diagnose and troubleshoot technical issues, including account set and network configuration.
    • Talk Clients through a series of actions, either via phone, email or chat, until they have solve a technical issue.
    • Provide prompt and accurate feedback to Customers.
    • Report from time to time to CTO.
    • Any other Tasks assigned to you by the Management.

    Key Performance Indicator

    • Swift resolution of any established Trouble Ticket within 30 minutes for minor complaints.
    • Swift resolution of any established Trouble Ticket within 2 hours for major complaints.
    • Proper monitoring of Network.
    • Low outages /down time NOT more than 6 HOURS per month recorded.
    • Proactive maintenance of the Network & data centre infrastructures.
    • Low Clients churning rate at minimum rate of one client per month. OR 0.05% of the clientele base per annum.
    • High rate of Configuration and commissioning of minimum 10 Links per day.
    • High retention rate of Technical Support employees under supervision of Network Engineer.
    • Excellent customer relations

    Academic Qualification

    • Degree holder in Electrical Electronic Engineering, Telecommunications Engineering or Computer Engineering from reputable higher institution.

    Demand on the Job:

    • Must have 3 years and above core network experience with an ISP
    • BGP peering, TCP/IP, Vlan experience
    • Project Management skill (advantage)
    • Ability to work under none or minimal supervision.
    • Must have passed certified professional in the relevant network engineering certifications like CCNA.

    Key Skills & Competencies:

    • A focussed, self-motivated Network Engineer with creative flair who will bring Network strategies to life.
    • An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
    • A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.

    Salary
    Very Attractive.

    Method of Application

    Interested and qualified candidates should send their tailored CV to: [email protected] using the Job Title as the subject of the mail.

    Note: Any application received after this will be automatically rejected.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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