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  • Posted: Nov 19, 2021
    Deadline: Dec 13, 2021
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  • Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise,...
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    Contact Center/Telesales Agent (Hausa & Igbo)

    Locations

    Ikeja, Agege, Lagos Island

    Responsibilities

    • Managing large amounts of inbound and outbound calls promptly.
    • Identifying customers’ needs, clarifying information, and providing solutions and / or alternatives.
    • Build sustainable relationships and engage customers by taking the extra mile.
    • Keep records of all conversations in our call center database in a comprehensible way.

    Requirements

    • B.Sc certificate with a minimum of 2 years experience in a call center or customer service environment.
    • Not More than 27 years
    • Applicants must have a good understanding of the Ibo or Hausa languages.
    • Must be able to read, speak and write Ibo or Hausa languages fluently.
    • Accurate comprehension, interpretation and capturing of information, accuracy, and timely response to calls.
    • Proficient in usage of Microsoft packages.
    • Fluency in the Hausa Language is a must.
    • Knowledge of customer service telephony and technology.
    • Good data entry and typing skills.
    • Excellent communication and problem – solving skills.
    • Ability to understand individual differences.
    • Proficiency in driving Sales will be an added advantage.

    Salary

    74,000Monthly Net Pay plus HMO, Pension, Leave Allowance and 13month Bonus

    Method of Application

    Interested and qualified? Go to Workforce Management Centre on forms.gle to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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