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Job Description:
We are looking to hire a female Community Associate who will make customers feel welcome and at ease. As Community Associate, you are responsible for managing, improving, and leveraging relationships within the coworking space. You will be in charge of all operational functions e.g. facility management, member management, business management. Conduct onsite tours, CRM, follow up with leads, and sign members up.
Responsibilities:
Welcome members and guests on arrival
Provide information and support as required by members and guests via email, telephone or in-person
Develop a system to manage bookings, member invoices, and client issues.
Create and implement operational processes
Coordinate other support personnel, handle all vendor negotiations, and update operational logbooks
Ensuring the coworking space is clean and all equipment/gadgets/tools are fully functional, inventory is updated, and vendors deliver without disruption
Ensure all utility and governance-related bills are treated when due
Ensure office supplies are always available and keep an accurate inventory of stock and reorders
Keep updated records of office expenses and costs
Manage marketing campaigns and social media pages
Conduct onsite tours, follow up with leads, and sign members up
Take and manage meeting room bookings
Ensure maintenance and repairs are carried out when due
Perform other clerical duties such as filing, photocopying, printing, and scanning
Update client database frequently
Identify community initiatives that will keep the community engaged.
Requirements:
Must have a university degree
Must be Female
Must be process-oriented
Experience with increasing responsibility in either a sales or customer service role
Demonstrated project management skills
Experience managing corporate social media campaigns and social media pages
Interest in working independently
Preferred candidate should reside around Lagos Island
Excellent verbal and written communication
Salary: N80,000 - N100,000
Interested and qualified candidates should forward their CV to: management@eandph.com using the position as subject of email.
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