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  • Posted: Apr 19, 2021
    Deadline: May 10, 2021
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    Chateau Royal is a real estate company providing realty services to clients, home-owners and tenants who value exclusive royal experience. We are positioned to provide technology driven innovative services and products across real estate investment, real estate brokerage and real estate development. The core of our expertise is the residential Real Estate m...
    Read more about this company

     

    Collection Officer

    Collections Officer Responsibilities:

    • Reviewing the company debtor list.
    • Contacting customers and informing them of their overdue bills.
    • Advising customers on their payment options and suggesting methods of payments.
    • Negotiating suitable payment plans.
    • Maintaining customer payment records.
    • Preparing customer financial statements for banks and the state credit department.
    • Writing notice to customers when payments are not being made.
    • Responding to customer queries and concern.
    • Building long-term relationships with key clients.
    • Create plans to address clients’ business needs
    • Schedule regular follow up with customers to ensure they are satisfied
    • Act as point of contact for complaints and escalate issues as appropriate 
    • Ensure both the company and clients adhere to contract terms 
    • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.

    Collections Officer Requirements:                                          

    • Bachelor’s degree in Accounting, Business Management, or a similar field
    • Previous experience working as a Collections Officer from Financial Institutions
    • Must have experience in Debt Recovery & Analysis.
    • Excellent negotiating skills.
    • Good written and verbal communication skills.
    • Knowledge of payment plans and accounting procedures.
    • Patience and resilience.
    • A customer-oriented attitude
    • Good team player and pays attention to detail.
    • Ability to work under pressure and meet deadlines.
    • Background in customer service; industry knowledge (Real Estate) is essential.
    • Proficient with Microsoft Office programs.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

    Applications should contain the following:

    We ask that everyone attach their resume and submit a thoughtful “cover letter,” which we hope will include specifics about how your previous experience relates to the position description, why you want to work at Chateau-Royal and how you think you can add value to the team to hr@chateauroyalng.com
    Before you get in touch, you should get to know us better on Twitter, Instagram, Facebook

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