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  • Posted: Nov 10, 2022
    Deadline: Not specified
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    Norrenberger is a leading, independent financial services group that provides bespoke financial solutions that add value to our individual and institutional clients. Our component companies are licensed and regulated either by the Central Bank of Nigeria (CBN) or the Securities & Exchange Commission (SEC) to provide Investment Banking, Fund Management, Financial Advisory, and Foreign Exchange services to our discerning clientele.
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    Client Service / Operations Liaison Officer

    Job Description

    • As a Client Service Officer, you will be responsible for creating an exceptional experience for customers and ensuring prompt resolution of complaints and inquiries.

    You will also:

    • Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards
    • Develop and maintain client portfolios through regular calls and physical interactions, as needed
    • Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools
    • Inform customer about problems (system failures, market issues) and provide regular resolution updates Escalate customer feedback, processing delays and errors appropriately
    • Maintain knowledge of new market and regulatory requirements affecting client portfolio / base
    • Take ownership of customers' issues and follow problems through to resolution
    • Set a clear mission and deploy strategies focused toward that mission
    • Keep accurate records and document customer service actions and discussions
    • Analyze statistics and compile accurate reports
    • Keep ahead of the industry’s developments and apply best practices to areas of improvement.

    Requirements

    • First Degree in Business Administration or a related course
    • Minimum of five (5) years’ experience in Client Service Management
    • Financial Services industry experience preferred.

    Method of Application

    Interested and qualified candidates should send their Application to: recruitment@norrenberger.com using the Job Title as the subject of the mail.

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