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  • Posted: Apr 9, 2021
    Deadline: Apr 12, 2021
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  • Lawrence Price and Company Limited is a provider of business solutions and professional services. Our aim is to drive business growth across Africa and Beyond
    Read more about this company

     

    Client Service/Front Desk Officer

    Lawrence Price & Company Limited is an organization with the aim of providing business solutions to automate organizational processes.

    Pay: Industry Standard – (HMO & Pension inclusive) 

    Responsibilities

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
    • Check to ensure that appropriate changes were made to resolve customers' problems.
    • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Receive customers and handle all front desk functions.
    • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
    • Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.

    Qualification/Experience/Skills

    • Bachelor’s degree, in any field, with 5 years relevant industry experience.
    • Customer-centric mindset, Good communication skill, Great problem-solving skills, Excellent people skills, Teamwork.
    • Good organizational and multi-tasking abilities
    • Active Listening – Being attentive to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
    • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Written Comprehension - The ability to read and understand information and ideas presented in writing.
    • Customer and Personal Service - This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Not more than 30 years.

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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