Chief Digital & Technology Officer at Alfred & Victoria Associates

Location: Victoria Island, Lagos
Department: Digital & Technology

Job Summary

• The Chief Digital and Technology Officer will drive digital innovation across the organisation and serve as a change agent to all functions within the company.
• Lead and coordinate the Company’s data and automation efforts to support the company’s business operations in line with the company’s strategy and objectives.

Organisational Relationships

• Reports to: MD/CEO
• Direct Reports: Digital & Automation Lead
• Internal Relationships:
  • Application Support
  • IT Support/Help Desk
  • Network and Infrastructure Manager
• External Relationship: Vendors and Suppliers.

Key Role and Responsibilities

• Strategy & governance
• Articulate digital & technology strategy plans and policies for the company in line with the company’s strategy and objectives
• Establish governance frameworks for IT Project Management, IT Service Management, Enterprise Architecture, Information Security, IT Quality Assurance, and Service Performance Management
• Determine and implement a company-wide information system plan that promotes and ensures the quality, confidentiality, integrity, availability and security of corporate data and information
• Prepare and manage annual budgets for the execution of different digital & technology projects
• Digital, automation & technology
• Determine the technology needs of the comapny and facilitate the implementation of systems to fulfill the organisation’s information systems requirements
• Craft and drive digitization strategy and lead the development of organisational digital and automation capability including implementing integrations and API management use cases.
• Liaise and work with various functions across the business to generate innovative digital solutions for processes, customer experiences, marketing channels and business models
• Identify new tools- AI, digital, CRM -that can support the achievement of company strategy
• Oversee the management of business/operational risks through digitization
• Lead the implementation of core enterprise digital process automation (DPA) capabilities like BPM, RPA, OCR capabilities, etc
• Coordinate the selection and procurement of IT hardware, identify and act on opportunities to improve and update software and systems
• Ensure that enterprise applications and services, desktop support and device strategies and implementation meet the needs of users across the organisation
• Ensure continuous evaluation of user needs and develop plans to bridge identified gaps
• Oversee the maintenance and development of best practice guidelines for data acquisition both in terms of opt-in/out and how this data is stored and used for sales, marketing, improving business processes and operations, reporting, etc.
• Network infrastructure, back-up, and security
• Ensure regular checks to determine the integrity of the companys’ network and data security infrastructure
• Ensure the continuous connectivity of companys’ network of regional offices, branches, and retail outlets
• Evaluate technology risks to develop a network disaster recovery plan and backup procedures
• Generate performance reports of all digital and technology operating systems
• Ensure optimization of existing IT infrastructure and business applications to extract maximum value.

Key Performance Indicator

• ROI on digital projects
• % Improvement in operating costs due to deployment of new technologies/ applications Budget Variance.
• % Time savings on order processing time
• Internal customer satisfaction level.
• % Compliance level with regulators on IT Audits.
• Compliance with internal and external SLAs
• Quality of IT service delivery (system availability, stability, reliability, and efficiency)
• Effectiveness of business continuity planning/ disaster recovery procedures.
• Effective management of the IT budget.
• % uptime/availability of IT infrastructure.
• Time taken to resolve IT infrastructure issues.
• Responsiveness of user/software maintenance support.

Job Specification
Academic Qualification:

• Bachelor's Degree in Technology, Computer Science, Software Engineering, or a related field.
• Master's Degree preferred.

Professional Qualification:

• Membership with relevant professional bodies.

Experience:

• Ten - twelve (10 - 12) years’ relevant experience with network infrastructure and ERP application development, implementation and support.

Skills & Competencies:
The competence proficiency levels required for the position are defined using the following key terms:

• Strategy Mastery
• IT Packages Skill
• Performance management Mastery
• Leadership Skill
• Project Management Skill.

Salary
Very Attractive.