Business to Consumer Retail Sales Lead at HR-EX Consulting

The role holder is responsible to sell company's products and services to individuals as well as approaching potential customers with the aim of winning new business. You will strive to maintain good relationships with existing clients, gaining repeat business wherever possible and ultimately increase B2C sales across Nigeria.

Duties and Responsibilities

• Grow our retail B2C business, our franchise and online B2C business across Nigeria
• Increase sales in existing locations and increase retail locations
• Build retail team & franchise partners
• Drive partnerships with HMOs
• Build and integrate telehealth business into B2C operations
• Manage and drive growth in retail pharmacy operations.
• Must be able to source, assess and set up new retail outlets- pharmacy & supermarket in high sales potential locations across Nigeria
• Must be able to source and onboard franchise partners into the retail network
• Must be able to train retail staff and franchise partners on our SOPs, Reporting Standards, Sales Techniques and Software use
• Work with HR to ensure proper staffing and licensing of retail outlets and to ensure proper operations and SOPs are adhered to
• Must be able to assess training needs and set up training for retail staff and franchise partners
• Work with marketing to develop, implement and track marketing and sales campaigns aimed at increasing B2C sign ups and sales at our retail locations - online & offline
• Develop proposals, negotiate and onboard HMOs to bring their enrollees to shop online and in person at our retail pharmacies
• Develop sales strategies to reach new customers and also grab the attention of already existing ones to boost sales
• Listen to customer requirements and present appropriately to make a sale
• Maintain and develop relationships with existing customers in person and via telephone calls and emails
• Cold call to arrange meetings with potential customers to prospect for new business
• Negotiate the terms of an agreement and close sales
• Gather market and customer information
• Make accurate, rapid cost calculations and providing customers with quotations.
• Performs other duties as assigned

Qualifications and Experience Required

• A degree in pharmacy, business management or marketing preferred
• Minimum of 5 years proven work experience in a similar role.
• Must show proof of experience doing the above for existing retail chains and outlets across Nigeria
• Experience with business to consumer sales techniques
• Ability to initiate and generate new leads across the country
• Strong management and communication skills
• Quick decision-making and problem-solving skills
• Outstanding negotiating skills
• Solid history of data-driven strategic development
• Proficiency with Google and Microsoft Office programs
• Ability to work in a high-intensity, fast-paced environment

Working Conditions/Physical Requirements
Role is based in Ibadan but may require some travel within and outside Nigeria