Business Solutions Lead at Outcess Solutions Nigeria Limited

Location: Opebi Ikeja, Lagos

Job Description

• We are looking for a dynamic Business Solutions Lead with significant experience of working in the BPO or IT Solutions Company, to work as a member of Sales team.

Responsibilities

• To ensure Sales Targets are achieved as per assigned product through managing the effective sales strategy and follow-up to ensure accomplishment of sales operational plans.
• To drive Sales Numbers in accordance with the company’s goals / strategies for the above segment.
• Grow sales for the product range assigned in defined geographical area, as per targets assigned
• To develop new customer base and build / increase sales volumes with existing customers.
• Manage customer relations, facilitate business managers/sales head to organize various business meets/seminars to boost customer intimacy
• Attend initial sales meetings and meeting the client
• Determining a client’s business requirements and whether the products being considered are suitable
• Decide whether the software or hardware needs adapting to meet the client’s needs
• You will also be responsible for areas like implementation, training and aftercare support. Answering any technical questions the client might have
• To make regular customer visit for sales development and facilitate customers for various projects and probabilities to boost sales.
• To deal with customer grievances and follow-up with technical team for resolution and various customer trials analysis and support.
• To coordinate with internal and external parties at the appropriate levels to ensure smooth flow of interaction and transaction.
• To coordinate for service support to the customer.
• To prepare all applicable reports in time for accuracy and in order to ensure that theymatch the functional requirements, policies and standards.
• To chart out / monitor competitors’ activities .
• Provide pre- and post-technical assistance.
• Responding to bids, RFPs and Clients request
• To monitor & service customers site from time to time wherever required as a part of the after sales service.

Qualifications

• Degree in Marketing, Business or relevant discipline
• 2-3 years cognate experience as Business Development Executive in I.T Solutions space
• Hands-on experience with CRM software.

Skills Set:

• Strong interpersonal skills to build long-term relationships with clients
• Great communicate skills, verbally and in writing
• Must be persuasive in their presentations and persistent in pursuing leads.
• Excellent technology skills to help specialists understand the complexities of the company’s offerings and keep them up-to-date on the latest advances in their industries.
• Must have excellent problem-solving acumen to analyze customer issues and recommend appropriate solutions.
• You may also be required to complete relevant technical certifications, depending on the company’s product suite and job requirements.
• Excellent selling skills and negotiating skills
• Strong Presentation skills and the ability to write reports and proposals
• The ability to manage your time and plan your day effectively.