Business Process Reengineering Specialist at Flour Mills of Nigeria Plc

The Job

• Work closely with relevant stakeholders and a small team to apply process improvement and re-engineering methodologies and principles in identifying opportunities for process and service improvement and catalyzes for continuous improvement to consistently improve the efficiency and effectiveness of the group operations.
• Support the reinforcement of a winning culture of structured project management by championing process improvement practices and culture.
• Support various change management programs and, in general, act as an agent of change
• Interact with all levels of management and be able to document existing processes, manage and analyze data, and recommend enhanced business processes.
• Maintain inventory of business processes and coordinate updates to the inventory working with relevant teams.
• Identify opportunities to improve work processes, enhance the quality of service and productivity, and communicate opportunities to relevant stakeholders.
• Develop and monitor a scorecard and/or tracker to measure the success of process improvement initiatives.
• Support the development and implementation of policies and procedures necessary to achieve best practice operational processes.
• Stay abreast of leading practices for business process documentation and execution.
• Champion process improvement methodologies.
• Foster a process-based culture via communication, performance management and measurement, knowledge management, and people development.
• Partner with functional teams to share continuous improvement best practices.
• Coach functional teams on process improvement practices, drive behavior change and adoption

The Person Must:

• Ensure electronic mapping of processes (and sub-processes) across the Group.
• Must deploy, own and drive business process management system.  
• Must Initially drive Business Process Re-engineering and, subsequently, continuous process improvement across the following dimensions: customer ease of doing business with FMN / elevated customer experience, efficiency/productivity gains (incl. turnaround times and cost avoidance), transparency & visibility / lean methodologies.
• Improve level of stakeholders’ alignment.

Qualifications

• First Degree preferably in the fields of Engineering, Management, Business Administration, Computer Science, Operations Research, Organisational Behaviour, Mathematics or Finance
• A Master's Degree in any of the above or related fields and/or an MBA would be a plus.
• Project management qualifications would be a plus

Experience:

• Minimum of 5 years of relevant experience with a major manufacturing player or a top-notch management or technology consultancy firm, in business reengineering and continuous improvement projects.