Branch Service Associate at Workforce Group

Our client, a key player in the Finance sector, is currently in need of Branch Service Associate.
Location: Apapa/Lagos Island/Ikeja/Mainland
Salary: N65,000 and other benefits

Responsibilities:

• Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
• Anticipate customer needs by studying services, products, and proper customer processes and procedures.
• Record all customer and end-user calls in order to improve service and products provided by the company.
• Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
• Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
• Prevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer.

Requirements:

•  BSc(Minimum of Second Class Lower) / HND(Minimum of Lower Credit) degree in any field.
•  Outstanding interpersonal and communication skills.
•  Customer service oriented with exceptional sales skills.
•  28years and below.