Billing Specialist at Alfred & Victoria Associates

Employment Type: 6 Months Contract

Responsibilities

• Billing - Support - Engineer Telecom Billing application support (Telecom BSS / OSS, KYC, Enterprise
• Billing Solutions, IT Applications)
• Technical Expertise & Hands-on sound knowledge to do Unix/Shell Scripting and MySQL / ORACLE query writing
• Analysis of Events / Renewals/ Service/System in error, provide workaround solutions
• Overall knowledge of the E2Eapplication, systems & solution for their application suite.
• Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
• Accountable for meeting & improving SLA & KPIs for their application suite.
• Responsible for driving down the incidents, problem, trouble tickets, service request trends,
• Configurations, Automations, Small Development, backend fixes.
• Support on work allocation (shifts, rotas)
• Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.
• Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
• Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
• Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
• Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs.

Qualifications / Experience

• Graduate / Postgraduate qualification
• Minimum of 4 - 6 years of experience in Telecom Billing and Strong in handling backend systems.
• Functional Area: IT Software Application Programming, Operations & Maintenance
• Role Category: Operations, Automation, Telecom Billing Domain.
• Key skills: Unix / Shell Scripting / SQL / My SQL/ORACLE.
• Must have extensive experience in the billing platforms used for triple-play organizations delivering voice, video and internet.
• Must have clear targets and KPIs agreed.

Salary
Very Attractive.