Latest Vacancies at Eric Kayser

Requirements

• Carry out the floor opening and closing procedure according to checklist
• Ensure quality standards in product, equipment, atmosphere and service         using records, menus and appropriate reference material
• Monitor the implementation of standards set for products and practice to        ensure food safety
• Orient and encourage floor staff to promote menu items pushing sales
• Ensure good grooming, hygiene, safety and sanitation practices in floor          area
• Look after the assets and provide necessary inventories when needed
• Report the needs of regular maintenance and upkeep of the floor and its        equipment
• Monitor the floor staff schedule, attendance, section rotation, duties,                 performance, training and leave participate in their coaching, appraisal and     development opportunities
• Ensure a good and professional communication channel among floor               teams and with the head of branch through logbooks, memos, briefings           and meetings.
• Seeking and soliciting feedback from guests and handling their complaints
• Review the yearly plan for events and promotions with the head of branch
• Report the floor state of operations to Head of Branch, providing advice for     possible improvement
• Ensure OUTSTANDING customer service is rendered to guests at all times     and in a timely manner.
• Carry out other duties that maybe assigned.

SKILLS/ABILITIES:

• Excellent customer service skills
• Commercial awareness
• Flexibility
• Good interpersonal skills and Problem-solving skills
• Active listening, outstanding communication and people skills with great          team spirit.
• Ability to stay professional in a stressful work environment.
• Available to work different hours including weekends, days, and nights.
• Good physical abilities
• Critical thinking and time management skills
• Patience, Personality and Perseverance abilities
• Strong organizational and multitasking skills, with the ability to perform well     in a fast-paced environment
• Food safety training is a plus

QUALIFICATION: Relevant degree or HND in business studies, management, hospitality management or hotel and catering.

YEARS OF EXPERIENCE: Minimum of 2 years experience in a similar role obtained in a well-structured fine dining or casual dining restaurant of a reputable organization.

Location: Victoria Island