Account Manager at iTEKKU Solutions Ltd

Key Responsibilities:

• Will be responsible for driving Retail chains Key Merchant-Acquiring in the General Retail industry such as but not limited to; Supermarkets, Hypermarkets, Convenience stores, Retail stores, Distributors, wholesalers, Auto retailers, home furnishing retailers, Bookstores, etc.
• The ideal candidate will be apt in building strong relationships with Top merchants in the General Retail industry.
• Possess a very rich network of Key Account merchants in the assigned Vertical.
• Manage a team of Key Account Managers who will acquire Key merchants within the vertical.
• Possess contacts and relationships with Key decision makers of top players in their vertical.
• Identify needs and requirements to promote the organization’s solution and achieve mutual satisfaction.
• Attend industry related events to expand relationships with Key vertical merchants.
• Partner with Major associations of various sub-sectors within the verticals for acquisition.
• Manage and maintain Key Accounts relationships.
• Timely resolution of merchants’ complaints Continuously build Key Accounts networks in the assigned vertical.
• Have a good understanding of overall products and services and be able to advise others about them.

Requirements

• Bachelor’s Degree in Sales and Marketing or related fields.
• A minimum of 5-years of experience in Merchant Business in Fintech or a Commercial Bank managing Vertical Merchants.
• Strong communication and interpersonal skills.
• Proven experience managing a high performing sales team.
• Strong record of success within the key account management, ideally within the fintech industry is a plus.
• Extremely flexible, result oriented, hardworking with a strong track record of success.
• Self-motivated and able to work independently to meet and exceed sales targets.
• Proven experience in Customer Service is a plus.

Business Impact:

• Long term strategy and overall business philosophy typically guide this role.
• Impact is medium-term but may be involved in longer term strategic planning.
• Develops SME pipeline and close sales for iTEKKU platforms and business.
• Develops commercially sound solutions that influence business unit results and improve brand awareness.
• Increased awareness of functions outside of own business area.

Authority/Decision Making:

• Able to engage at Board level both internally and externally to strategically position iTEKKU for maximum competitive advantage.

Skills/Experience:

• Strong (verbal and written) communication skills with an ability to build relationships.
• In-depth understanding of business development, sales, and management.
• Excellent customer experience
• Solid Experience with CRM software and MS office
• Excellent Interpersonal and problem-solving skills