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  • Posted: Sep 30, 2022
    Deadline: Oct 14, 2022
  • Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.
    Read more about this company


    Account Management Officer

    Location: Lekki, Phase I, Lagos

    Duties and Responsibilities

    • Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning.
    • Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner
    • Follow up on all clients WHT remittance, collection of Credit Notes for remitted WHT from clients and internet subscription on a monthly bases.
    • Improve the overall customer relationship, delivering reliable administrative support and customer service.
    • Schedule and conclude status meetings with appropriate development resources and customers.
    • Provide proper account reconciliation and credit notes to customers for down time experienced.
    • Maintain complete and accurate customer correspondence data.
    • Assist sales team in business acquisitions, planning, retention and management.
    • Develop and update client related reports.
    • Identify and reports on continuing problems in an effort to minimize future negative customer impact.
    • Proactively follow up disconnected clients to get their links reconnected and resolve issues.
    • Manage customer portfolio to maximize relationship building opportunities.
    • Run periodic customer satisfaction survey.


    • Client Relationship Management, Retention, Revenue Collection and Account Reconciliation.

    Qualifications & Experience

    • Candidates should possess a B.Sc / HND in any related field or equivalent.
    • 3+ years' Client Relationship experience. Preferably in an Internet Solution Provider client facing environment while being professional and Customer focused.
    • Stays calm under stress and proactive in problem solving.
    • Tactful, courteous, and possess the ability to build profitable relationship with Clients.
    • Active listener, articulate speaker, and adaptable to client peculiarity.
    • Great telephone etiquette; ability to hold a decent conversation over the phone, processing information received from clients and giving accurate responses clients.
    • Ability to function in a multi-tasking environment.
    • 3+ years PC experience using electronic messaging systems (emailing, texting and chatting), office productivity software (such as Excel, Word processing, Microsoft Outlook and internet surfing).

    Skills and Specifications:

    • Fluency in English; excellent communication (Oral & Written) skills, interpersonal skills and superb listening skills.
    • Knowledge of account management and relationship building process; Prior experience in business development process will be an advantage.
    • Must meet strict deadlines.
    • Ability to type fast, receiving and sending large email correspondence to clients.
    • Ability to make large number of calls and receiving same from clients.
    • Excellent knowledge basic accounting principles; account reconciliation, Taxation (Withholding Tax & Value Added Tax application) and aggressively follow up on client’s debts/revenue collection.
    • Good knowledge of invoicing and preparation credit notes to clients.


    Method of Application

    Interested and qualified candidates should send their tailored CV to: using the job title as the subject of the mail.

    Note: Any application received after the closing date will be automatically rejected.

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