Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jul 24, 2018
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Swift Rental Cars Limited and the combined years of experience of the operators have enabled us serve our clients successfully in providing Total Logistics Support: The provision of Total Logistics Support spans across Fueling, Provision of Quality Manpower (Chauffeurs), Fleet Maintenance, Staff Bus Service, Spot Rental etc. Currently Swift has a workforce o...
    Read more about this company

     

    Control Room/Customer Service Reps

    Responsibilities:

    • Logging and processing of calls
    • Generate relevant reports on daily basis.
    • Effective vehicle tracking and monitoring
    • Submission of damage report where necessary and daily routine check on all incoming vehicles
    • Manage all forms and submission (Vehicle complain report, Incident report, Near miss report, Chauffeur to Chauffeur etc.)
    • Track and monitor routes of vehicles on the company internal tracking program.
    • Ensure that drivers fill the logbook before proceeding on any assignment.
    • Ensure delays are escalated.
    • Monitor driver adherence to the sleeping and stopping procedures of the company by issuing confirming authorized stopping areas.
    • Conduct briefing and de-briefing sessions with drivers and ensure all documentation is verified.
    • Ensure effective and efficient communication to drivers by issuing special instructions, liaising between drivers and the Fleet team (services and breakdowns), responding to fleet alarms, handing over to the next shift, and escalating problems to the relevant manager.
    • Collect and capture all trip information in accordance with relevant company policies and procedures.
    • Complete incident or accident documentation as and when required.

    Skills

    • Good organizational, creative, coordinating and time management skills.
    • Excellent communication and problem-solving skills - Verbal communication and listening skills are especially important.
    • Very good interpersonal skills, Friendly and possess a professional manner.
    • Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry people.
    • Ability to work independently within specified time constraints.
    • Clear and pleasant speaking voice and fluent in English.
    • Personal discipline and ability to work under pressure
    • Analytical skills and Computer skills
    • Must be innovative

    Requirements

    • Minimum of OND in any relevant field
    • 1-2 years’ relevant experience
    • Sound knowledge of Microsoft Office Suite
    • Must be willing to work shift

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at swiftrentalcars.com Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail