SPC Regional Services Manager - SSA at GE - General Electric

Ref No: 3115256
Location: Lagos
Job Function: Services
Business Segment: Oil & Gas Oilfield Equipment

Role Summary

• The SPC Regional Services Manager has overall regional responsibility to lead the Surface Pressure Control Field Services Teams across Sub Sahara Africa
• In this role, you will partner closely with the Sales, Commercial Operations, Project Management and functional teams to drive profitable growth, improve quality of execution, customer satisfaction and Services Penetration while developing local talents for growth.

Essential Responsibilities

• The SPC Regional Services Manager demonstrates accountability for functional, business and broad company objectives. In this role, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional area of expertise, be involved in long-term planning, and contribute to the overall business strategy across SSA.
• Run the full operation of the Field Services function in the SSA region
• Be accountable for regional Field Services Metrics including utilization, Operating plan for services sales and Contribution Margins
• Lead efforts on team development and the execution of the Services Growth Strategy
• Stand responsible for building strong long term relationships with key customers / accounts in the region
• Lead complete field resources management efforts
• Work closely with region Sales Team to ensure appropriate sales coverage and support opportunities to achieve the services orders plan for the region
• Provide the operational leadership needed to drive flawless execution
• Provide accurate and timely information to assigned personnel regarding salary planning, performance appraisals, and career coaching and disciplinary actions as needed
• Build and promote a strong and compliant EHS culture and monitor adherence to EHS policies by team members
• Identify the growth avenues for Services in the region by meeting customers, capturing the requirements and translating them in opportunities
• Supervise the quality of field services deliverables and create processes to standardize them across the region
• Provide continuous feedback to team members and facilitate improving their skills by nominating them for appropriate technical and soft skill trainings
• Initiate and be accountable for the NPS (net promoter score) of Field Services jobs and assign action items based on the feedback
• Create a culture and mechanism of sharing knowledge and best practices among the team members

Qualifications/Requirements

• Minimum of a Bachelor of Engineering Degree from an accredited College or University (Engineering discipline: Mechanical preferred)/ or equivalent knowledge or experience
• Must have at least 10 years of post-qualification experience working in Oil & Gas industry
• At least 7 years of experience in Field Services Engineering or Management role
• Demonstrated deep technical domain expertise in offshore operations
• Proven leadership skills in a matrix organization
• Demonstrated ability to manage multiple tasks swiftly and simultaneously and work with minimum direct supervision
• Proven strong organizational, analytical, and problem solving abilities
• Demonstrated solid understanding of basic financial concepts and metrics
• Excellent written and oral English communication skills to convey technical concepts to business and technical personal
• Ability to surf through stressful working conditions and never lose sight on main goals
• Embrace Customer service mindset and leverage strong relationship and interpersonal skills
• Embody understanding of BHGE culture pillars and how they apply in a customer facing services team
• Solid computer skills on Microsoft applications
• A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
• Must have valid authorization to work full-time without any restriction in Nigeria

Desired Characteristics:

• Good knowledge of SWE, Christmas Tree and Tools
• Ability to manage effectively in a dynamic and fast-paced environment
• Effective team contributor and member
• Ability to energize teams through inclusiveness and connection with people
• Working knowledge of contract terms and conditions
• Ability to build trust by respecting the ideas and contributions of everyone