Senior Manager, Sales Planning & Analytics at MTN Nigeria

Job Description

• Co-ordinate and measure effort to transform S&D into an intelligence driven operation through the digitization of channels as well as the provision of analytics to guide sales activities and initiatives.
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Conduct quarterly ROI analysis on the ‘’transform’’ S&D initiative
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Partner effectively with MTNN’s critical high value customers to enhance MTN’s Corporate Brand
• Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTNN’s internal and external customers to transform the MTNN’s revenue.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Work with third party service providers to deploy and drive adoption and use of technology platforms that enable digitization in the sales operations
• Recognize and replicate best practice from other MTN OPCOs in the areas of digitization and transformation of S&D operations
• Institute the use of POS, site and street level analytics in daily sales operation
• Develop and present relevant daily, weekly, monthly and quarterly performance reports and best practice sharing intra and inter OPCO
• Execute and drive adoption of a Trade Automation Solution making intelligence on POS activities and performance available for the sales teams
• Analyze macro and micro economic trends to guide sales planning across the regions – defining headroom and opportunities for growth based on network investment and other drivers of business performance
• Develop a framework for implementing CVM in the channels especially using intelligence generated from the VTMs, TAS and other sales/POS management platforms to drive competitive advantage in the channels
• Review market intelligence and competitor insight, develop approaches for penetrating the market based on existing channels identifying constraints, challenges and trade-offs of the approaches.
• Initiate and drive execution of relevant transformational projects to achieve the set of objective of becoming a BI driven sales organization

Job Condition:

• Normal MTNN working conditions

Experience & Training

• First degree in (B Econ/ B Admin/ B Comm / Numeracy preferred)
• Fluent in English and language of country preferable
• Minimum 9-17 years’ experience including:
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• 8 years sales, reporting, planning/ analytics experience

Minimum Qualification

• BA, BEd, BSc, BTech or HND