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  • Head of Customer & Partner Mgt - MMEA at Ericsson

  • Posted on: 11 July, 2018 Deadline: Not Specified
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  • Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

    Head of Customer & Partner Mgt - MMEA


    Job details: Technical & Solution Sales Support ​​​​

    Job Description

    • Responsible for analyzing, designing & developing commercially viable digital front end technical solutions for the customers.
    • Responsible for profitable business for Ericsson by translating customer needs, & technology opportunities into detailed technical offering, solutions & proposals in BSS area (e.g.Customer Management, Self Care, TCRM, Digital Front End etc.)

    Responsibilities & Tasks

    • Scope, define and design solution offerings; driving front end technical solutions in BSS area
    • Analyze customer technology, define business requirements and participate in risk analysis in BSS area
    • Work with core team on list of potential activities and solutions
    • Develop technical presentations and proposals, and perform customer presentations
    • Rollout of competence and knowledge to internal customers (e.g. CU DS, Accounts)
    • Support deployment of solution
    • Provide feedback to R&D
    • Participate in knowledge transfer, documentation and information sharing
    • Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build

    Position Qualifications/Requirements
    Minimum Qualifications & Experience Requirements:

    • At least 9 years of relevant professional experience of which a minimum of 7 years in the function of Solution Architect in the BSS area (Customer Care, Self Care, Digital Front-End, TCRM etc.)
    • Several years experience in leading green-field, migration or swap projects technically
    • Deep understanding about operator business and operational processes in connection with BSS systems

    Preferred Qualifications & Experience Requirements:

    • Problem Solving and Analytical skills

    Core Competences:

    • Broad Technical Acumen
    • Consultative Selling Ability
    • Problem Solving Ability
    • Creative Thinking

    Behavioral Competences:

    • Creating & Innovating
    • Entrepreneurial & Commercial thinking
    • Persuading & Influencing
    • Applying Expertise & technology
    • Analyzing
    • Delivering Results & Meeting Customer expectations

    Preferred Skills:

    • Presentation & Communication skills
    • Team work & collaboration skills
    • Market insight
    • Financial Understanding.

    Additional Requirements, Physical Demands, Region/Local Specifications:

    • Willingness to travel extensively (up to 80%) to various countries world wide.

    Method of Application

    Interested and qualified? Go to Ericsson career website on to apply

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