Head of Customer & Partner Mgt - MMEA at Ericsson

Job details: Technical & Solution Sales Support ​​​​

Job Description

• Responsible for analyzing, designing & developing commercially viable digital front end technical solutions for the customers.
• Responsible for profitable business for Ericsson by translating customer needs, & technology opportunities into detailed technical offering, solutions & proposals in BSS area (e.g.Customer Management, Self Care, TCRM, Digital Front End etc.)

Responsibilities & Tasks

• Scope, define and design solution offerings; driving front end technical solutions in BSS area
• Analyze customer technology, define business requirements and participate in risk analysis in BSS area
• Work with core team on list of potential activities and solutions
• Develop technical presentations and proposals, and perform customer presentations
• Rollout of competence and knowledge to internal customers (e.g. CU DS, Accounts)
• Support deployment of solution
• Provide feedback to R&D
• Participate in knowledge transfer, documentation and information sharing
• Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build

Position Qualifications/Requirements
Minimum Qualifications & Experience Requirements:

• At least 9 years of relevant professional experience of which a minimum of 7 years in the function of Solution Architect in the BSS area (Customer Care, Self Care, Digital Front-End, TCRM etc.)
• Several years experience in leading green-field, migration or swap projects technically
• Deep understanding about operator business and operational processes in connection with BSS systems

Preferred Qualifications & Experience Requirements:

• Problem Solving and Analytical skills

Core Competences:

• Broad Technical Acumen
• Consultative Selling Ability
• Problem Solving Ability
• Creative Thinking

Behavioral Competences:

• Creating & Innovating
• Entrepreneurial & Commercial thinking
• Persuading & Influencing
• Applying Expertise & technology
• Analyzing
• Delivering Results & Meeting Customer expectations

Preferred Skills:

• Presentation & Communication skills
• Team work & collaboration skills
• Market insight
• Financial Understanding.

Additional Requirements, Physical Demands, Region/Local Specifications:

• Willingness to travel extensively (up to 80%) to various countries world wide.