BlackBerryÂ® enterprise solutions provide everything you need to move your mobile business forward. BlackBerry integrates comprehensive Enterprise Mobility Management (EMM) with advanced services that propel end users to new levels of productivity, safeguard your corporate data and expand the perimeter of your mobile office to the Internet of Th...
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The Customer Service Manager (CSM) is responsible for customer support and aftersales activities in support of our Carriers and Distribution partners. This includes: oversee the execution of and adherence to the reverse logistics policies and procedures agreed upon in a commercial sales agreement with regard to warranty obligation as well as agreed upon goods and services associated with non and out of warranty repair/service. In addition, will act as the interface and principal contact for a group of carriers/partners and become an advocate for their business needs and support issues in a professional and efficient manner. Responsible for support readiness and post launch support improvements, as well as account and escalation management.
In support of this objective the CSM is required in interact and collaborate in a highly efficient manner with other verticals within BlackBerry, as well as the chosen external partners of BlackBerry, in pursuit of creative solutions which allow the business to increase the value of our partnerships with BlackBerry buyers while limiting the expense and risk of performing / providing those highly valued goods and services.
Specific Duties / Responsibilities in PSAM areas
Aptitude / Skill required
The employee must be
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