ICT Assistant (Volunteer) at The Foundation for Youth Development (FYD)

Job Description

• Responsible for supporting the ICT department as and when necessary in the delivery of ICT projects, and maintaining and supporting ICT systems, solutions and services across FYD.

Roles and Responsibilities

• Deals with the day to day issues of maintaining a trouble free environment for effective use of ICT equipment.
• Assists staff to overcome any difficulties they may be experiencing e.g. printer failure, poor PC performance, network failure, etc.
• Updates the ICT Officer of any potential/serious issues or problems that need attention.
• Perform daily checks on all ICT equipment to ensure it is in acceptable working order.
• Participate in the scheduled testing and maintenance of all ICT equipment.
• Assists the ICT Officer in the requesting and deployment of computer hardware and devices across the company.
• Maintains computer peripheral equipment such as scanners, printers, smart boards, and projectors; ensure that these are prepared and ready to be used.
• Set up, maintain and remove user network accounts where appropriate.
• Undertake training of new staff and non-computer literate staff as required to enable work to be carried out to a high standard.
• Regularly takes stock level of all ICT Consumables
• Maintains and monitor Internet link equipment in the main office and all sites to ensure connectivity.
• Conducts regular back up of File servers and Email servers.
• Ensures the Anti-virus Software is updated on the servers and workstation.
• Assists in setup, configuration and maintenance of all company servers, desktops, mobiles, hardware, systems and applications
• Assists in-house users on all aspects of IT support
• Manages all company backups and assist in disaster recovery process
• Helps develop and maintain IT documentation, processes and procedures
• Any other duties assigned by Management

Key Performance Indicators

• Response time to IT issues
• Zero downtime on all IT related issues

Required Skills and Competencies

• Minimum qualification of a B.Sc/HND in Computer Science, IT or related fields.
• At least 2 years relevant experience in NGOs or service organizations.
• Strong problem-solving and decision making skills
• Multitasking skills
• Strong knowledge of Microsoft Office tools and IT software and applications
• People management skills
• Good interpersonal skills;
• Organizational skills
• Analytical and attention to details.