Front Desk Officer at Lohi Consulting

Reporting to: The Head, Administration

Responsibilities

• Greeting and welcoming guests on arrival at the firm;
• Directing visitors to the appropriate personnel and office;
• Answering, screening and forwarding incoming phone calls to appropriate recipient;
• Ensuring reception area is tidy and presentable, with all stationery and material (e.g. pens, forms and brochures) well arranged;
• Providing basic and accurate information in-person and via phone/email;
• Receiving, sorting and distributing daily mail/deliveries;
• Maintaining office security by following safety procedures and controlling access to the offices via the reception desk by monitoring logbook, issuing visitor badges;
• Ordering front office supplies and keeping inventory of stock;
• Updating calendars and scheduling meetings;
• Arranging travel and accommodation for the partners and other staff;
• Performing clerical duties such as filing, photocopying and transcribing; and
• Carrying out other duties as assigned by the Head, Accounts and Administration.

Qualifications, Attributes and Skills

• Bachelor’s degree or its equivalent in English, Mass Communication or related field
• Proven post NYSC- work experience as a Receptionist, Front Office Representative or similar role
• Minimum of 3 years progressive work experience in a related field
• Professional attitude and appearance
• Excellent written and verbal communication skills with the ability to interact effectively with clients/visitors
• Good telephone etiquette.