Client Service Manager, Consumer Insights - Ivory Coast at Nielsen Company

Job No.: 22349
Job Type: Regular
Travel:  Yes, 25% of the Time

Job Duties/ Responsibilities/ Accountabilities

• Work with clients to help them grow by gaining insightful information on the market and customers using an unmatched combination of innovative approaches
• Identify and recommend enhanced and new services that answer clients’ business needs
• Undertake sales activities independently in terms of preparation and delivery of proposal and credentials
• Build and maintain ongoing relationships with clients
• Lead and grow a team of research executives to actualize projects
• Responsible for Operating Plan & Revenue Targets of own team
• Consumer Client Servicing- maintain service standards and score cards on assigned clients/projects.
• Carry out qualitative and quantitative research for clients in the consumer market space
• Business development of new and existing clients
• Coordinate all stages of clients’ project and monitor performance
• Provide consultation to clients and staff on projects
• Liaise with relevant units within the business for project actualization
• Handle client queries or complaints
• Design and plan research projects following client briefing and needs
• Design questionnaires and methodologies of collecting information
• Coordinate the execution of projects, inform clients on progress and gives specific instructions to other departments regarding the collection and electronic processing of data/information
• Present results of study to the clients
• Prepare client presentations using Analytical process from brief to actionable recommendations
• Analyze and integrate various data and use such knowledge to support clients’ project plan
• Solve clients issues; simplify complex problems or issues
• Proactively resolve clients’ issues by engaging other Nielsen support groups
• Ability to prioritize against multiple client demands.
• Some travelling may  be required

Key Performance Indicators/ Performance Goals

• Servicing of clients -  contact reports, resolving queries, receiving and querying briefs
• Preparing presentations to clients
• Understanding of marketing concepts that enables one to generate market actions from research results
• Ability to support teams to ensure timely client deliverables
• Conducting quality checks/reviews on data/presentation decks to eliminate errors
• Preparing Analytics for internal/external use

Qualifications

• Minimum of 4 years agency-based research experience preferably with solid experience
• Must be able to speak French Fluently ( Business Level proficiency)

Education Qualifications

• University graduate in Business / Marketing / Management / Social Science / Statistics or equivalent
• A postgraduate or Master's Degree in relevant field will be will be an added advantage