Call Centre Agents at Lase Consulting

Responsibilities:

•     Answer calls and respond to emails
•     Handle customer inquiries by telephone and email
•     Research required information using available resources
•     Manage and resolve customer complaints
•     Provide customers with product and service information
•     Update existing customer information process order forms and applications
•     Identify and escalate priority issues
•     Route calls to appropriate resource
•     Document all call information according to standard operating procedures

Requirements:

•     OND/HND Holders in computer science or related field.
•     Must have knowledge of Computer Hardware and Software.
•     Must be smart, attentive to detail, and be able to multi task.