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  • Posted: May 18, 2018
    Deadline: Not specified
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    The Norwegian Refugee Council (NRC) is an independent, humanitarian, non-profit, non-governmental organisation. We provide assistance, protection and durable solutions to refugees and internally displaced persons worldwide. What is NRC? NRC promotes and protects the rights of refugees and people who have been displaced within their own country. We take ...
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    ICT Assistant

    NRC is looking for an Information, Communication and Technology (I.C.T) Assistant for our field office in Maiduguri - Borno State in Northern Nigeria. The purpose of the I.C.T Assistant is to support the overall establishment and implementation of NRC Information & Communication Technology systems and procedures in Maiduguri. S/He will assist with the day to day management of I.T functions and activities in Borno and surrounding north-eastern states. 

    NRC initiated country operations in Nigeria in June 2015, in order to respond to the critical and increasing needs in the country. NRC currently has a full team based in Maiduguri and a coordination office in Abuja. NRC is currently providing services across various sectors namely; Shelter and Non-Food Items (NFI); Water, Sanitation and Hygiene Promotion (WASH); Food Security; and Information, Counselling and Legal Assistance (ICLA) and recently Education in order to address identified humanitarian needs. 

    The I.C.T Assistant reports to the I.C.T Officer. 
    Kindly indicate position and location applied for as title of your Cover Letter. eg: "Information, Communication and Technology (I.C.T) Assistant - Maiduguri".

    Job description

    • Adheres to and support the implementation of NRC ICT policies and procedures, handbooks and guidelines.
    • Ensure I.C.T equipment, hardware, software and other resources are made available and well maintained
    • Troubleshoots, diagnoses problems, implements corrective action & procedures, monitor and facilitate repairs.
    • Sets up and configures general hardware, peripherals and accounts assigning security level;
    • Monitors, operates, and maintain a reliable internet and network system (connectivity, assigning access level)
    • Implement NRC filling system (electronic files) at country level
    • Provide IT support and capacity building to users on hardware, software, peripherals and other ICT resources (internet, e-mail, intranet)
    • Maintain an accurate asset register and ensure all items are properly tagged.
    • Ensure proper handover, including signatures for all mobile equipment.
    • Ensure proper filing of all documents relative to assets management as per NRC policy (Loss and damage report).

    Qualifications

    • Bachelors' degree in Computer Engineering or equivalent
    • Experience from working as ICT Assistant in a humanitarian/recovery context preferably with similar organization like NRC
    • Documented experience in related to network management and cloud networking
    • Documented results related to the position’s responsibilities
    • Previous experience from working in complex and volatile contexts
    • Good knowledge of the Nigerian context (internet services, Networks, software/hardware authentication)
    • Office organization skills,
    • Computer skills (Microsoft Office)
    • Good communication skills
    • Fluency in English, Hausa is an asset

    Education field

    • Computing / IT
    • Engineering sciences & technology
    • Education title: Bachelors' degree in Computer Engineering or equivalent

    Education level

    • College / University, Bachelor's degree

    Personal qualities

      • Handling insecure environments
      • Empowering and building trust
      • Managing performance and development
      • Planning and delivering results

    • Ability to work under pressure, independently and with limited supervision
    • Communicating with impact and respect: All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable.

    We offer

      • Commencement: June 2018
      • Duration: 12 months

    • Salary/benefits: According to NRC’s general directions (Grade Level 4 Step 1)

      • Duty stations: Maiduguri with 50% frequent travels. Travel outside duty stations is dependent on changing security conditions, especially for certain roads in the area.

    • Approved health certificate will be requested before contract start.
    • Application procedures and CV registration: Please note that you are required to enter the geographical location for all your previous positions while registering your CV. There is no specific field for this information in our CV form, but you can use the "Company name" field for both company and location.

    Miscellaneous info

    • Travel: Some travelling must be expected

    Method of Application

    Interested and qualified? Go to Norwegian Refugee Council (NRC) on www.webcruiter.no to apply

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  • Send your application

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