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  • Graduate Trainee-CSO at United Bank for Africa (UBA)

  • Posted on: 14 May, 2018 Deadline: 25 May, 2018
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    United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria, UBA has grown to become a Pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

    Graduate Trainee-CSO

     

    Reference No: GTLAG001
    Contract Type: Permanent
    Job Functions: Banking   
    Industries: Banking / Finance & Investment

    Job Objective

    • To ensure the business office provides excellent quality banking service to all customers.
    • To maintain contact with new and existing customers on routine account management activities.
    • To engage customers in cross selling of the bank’s products and services including E-sales

    Role and Responsibilities
    Customer Relations Management/Sales:

    • Proactively develop client relationships, anticipate and provide solutions to client needs and give high priority to client satisfaction.
    • Accurately assess the risk profile, suitability and appropriateness of clients when marketing the banks products and services by maintaining an accurate and up to date call report, KYC database.
    • Sale to prospective customers UBA’s E-banking products, enrol new customers, and resolve related issues.
    • Engage customers to cross sell bank products and services
    • Increase product sales, and customer loyalty by maintaining good client relationship.
    • Open and maintain accounts in accordance with the established procedures. Apply regulatory requirements such as KYC, Money laundering Prevention procedures at all times.
    • Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard
    • Ensure that the customer’s instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.
    • Ensure proper documentation for all new and existing accounts.
    • Ensure timely opening of new accounts on the system.
    • Support branch sales and service team.
    • Cheque book issuance and maintenance.
    • Dormant account reactivation
    • Meeter/Greeter

    Customer Service Ambassador:

    • Service improvement
    • Ensure that all walk-in customers are directed to the right counters, assisted in completing transactions, and serviced efficiently.

    Service issues resolution:

    • Answer all customer queries, resolve ‘on the spot’ service issues; escalate to BOM, issues that cannot be handled on the spot.
    • Follow up customers with pending cases, and keep him/her informed.
    • Compile and publish customer satisfaction score daily
    • Download Customers’ issues from the Group Response Portal (GRP) and monitor resolution of issues logged against the branch through the Business Office staff

    Requirements
    Educational Qualification:

    • Minimum Educational level - B.Sc. in any related discipline

    Experience:

    • Prior experience in banking operations is highly desirable
    • Relevant banking experience preferably supporting retail customers
    • Sales knowledge, skill & experience (added advantage)

    Knowledge:

    • Sound knowledge of Banking products and services
    • Good understanding of the operational, credit and regulatory risks facing the business
    • Business Development and acquisition

    Key Skills:

    • Excellent customer service orientation
    • High level of integrity
    • Good verbal & written communication skills
    • Selling skills
    • Focused, Motivated & Results Oriented
    • Paying attention to details
    • Good interpersonal skills
    • Fast and error-free processing
    • Strong problem resolution skills
    • Selling & Marketing Skills

    Method of Application

    Interested and qualified? Go to United Bank for Africa (UBA) career website on uba.jb.skillsmapafrica.com to apply

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