Information and Communications Technology Assistant at Action Against Hunger | ACF-International

Job Summary

• The position is based in Maiduguri, Borno State and reports to the Information and Communications Technology Officer.
• The Information and Communications Technology Assistant provides support to the implementation of Action Against Hunger programs by ensuring that Action Against Hunger Nigeria mission has well maintained, up-to-standard IT, HF/VHF radio, satellite, internet, mobile phone and GPS equipment.
• The ICT Assistant will also support in the maintenance and troubleshooting of the ICT hardware, software, networks and peripheries.

Tasks and Responsibilities

• Support the ICT Officer to ensure that Servers and other network resources are installed and configured for the respective users.
• Participate in the delivery of energy backup system (inverter, UPS) for the ICT equipment for his/her base.
• Serve as  the Local Area Network administrator for the base and monitor users’ access to the Network and all its resources.
• Ensure smooth operation of all HF/VHF radios for the base.
• Provide technical advice on CCTV operations to the base security manager when required.
• Supports the M&E team to ensure effective use/function of the ODK phones and other devices.
• Troubleshoot all ICT related problems with the ODK phones, cash transfer devices and traders’ devices are attended to within the shortest possible time.
• Ensure the stability of internet service for the base and the sub-base and when necessary.
• Monitor the performance of all internet service and effective use of the internet bandwidth.
• Ensure compliance with Action Against Hunger with IT policy.

Position Requirements

• Bachelor's degree/Higher National Diploma in Information Technology/ Engineering; Telecommunications, Computer Science.
• Minimum of 1 year experience in a similar position.
• Professional certification such as MCP, MCSA, MCSE, CCNA is preferable.
• Previous experience working for NGOs is an asset, particularly international and/or health related NGOs.
• Fluency in one or more National/regional languages an asset.
• Possess excellent attention to details.
• Excellent communication ability including outstanding organizational and time-management skills.