Front Desk Officer (Graduate Trainee) at ARM Hold Co.

Principal Duties and Responsibilities

• Answer phone calls to the switch board, screen, and direct calls per Office protocol in a professional manner
• Interact with clients, vendors and visitors and co-ordinate and flow of guests at the Front Desk Area
• Ensure meeting rooms are clean and tidy
• Provide administrative support
• Attending to Account Executive requests promptly
• Processing account opening documentation, direct debit set up & termination and redemption requests, change of address requests
• Respond to client’s email as required

Education Qualification

• Minimum - HND

Required Competencies:

• Data Gathering and Analysis
• External Environment & Market Analysis
• Business/operational Strategy
• Budget Planning & Control
• Process Improvement
• Knowledge Management
• Record Management
• Customer Relationship Management
• Service Quality Maintenance
• Service Level Management
• Show Of Empathy