Food & Beverage Supervisor at Lilygate Hotels

Reports To: Food and Beverage Manager

Position Summary

• Food and Beverage supervisors are generally responsible for all of the business operations of a dining establishment.
• Duties typically include interviewing, hiring, training, scheduling and managing employees, as well as overseeing inventory, including food and beverages, supplies and other restaurant equipment.
• Supervisors are also responsible for resolving customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations.

Duties and Responsibilities

• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
• Supervise efficient upkeep of tools through proper usage of equipment and devices.
• Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests.
• Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
• Manage and administer supply of linen cloths and uniforms to staff members for cleaning rooms and other private suits.
• Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.
• Assist all room service staff members to work properly and provide maximum facilities to guests to outlet.
• Monitor all phone calls to room service department to ensure timely resolution for same.
• Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department.
• Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of hotels.
• Coordinate with various departments and ensure staff set up and supply remains according to departmental standards.
• Monitor and ensure completion of orders, administer all maintenance projects plus communicate with engineering staff for all repairs.
• Prepare documents and maintain adherence to departmental standards.
• Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list.
• Overhaul and monitor archives plus check price list of food and drinks inclusive and analyze on food and drinks.
• Inspect food and beverage product preparation programs and maintain goodwill of company.

Prerequisites

• Education: B.Sc. Graduate must speak, read. Write, and understand English language.
• Experience: Previous hotel-related experience desired.
• Physical: Requires fingering, grasping, writing, standing, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 25KG.