Telephone Wellness Counsellor at Synapse Resource Center

Job Description

• We are looking for experienced energetic and reliable Telephone wellness counsellors to help our clients build coping mechanisms for stressful situations they encounter on-the-job and off-the-job.
• You’ll work as part of an in-house team that offers our employees guidance and resources for avoiding burnout and other risks.
• The ideal candidate will provide personalized plans designed to help our clients meet their short and long-term personal goals.
• Strong verbal and written communication skills are a must, along with a willingness to coordinate with internal teams and external agencies that are also working with your clients.
• The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve client issues and directing calls to the managerial and clinical team when necessary.
• Our Telephone wellness counsellors are often the first point of contact for clients, so we are interested in hiring individuals with a commitment to client satisfaction and well-being and an ability to make quick and accurate decisions.

Qualifications and Skills

• Bachelor's degree in Psychology, Social Work, or Counselling
• At least one year post qualification experience in counselling and client management
• Knowledge in Employee Wellness Initiative, stress management etc
• Excellent communication skills
• Ability to empathize with clients
• Ability to leverage internal and external resources as part of a client treatment plan
• Willingness to work on-call
• Experience writing assessments and reports to monitor client progress
• Strong computer skills
• Excellent interpersonal communication skills
• High level of professionalism
• Must be available to work some holidays and weekends
• Strong problem solving abilities
• Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with your callers
• Must demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues, such as the potential for suicide.
• Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.