Vigilance Strategy & Monitoring Officer at Ikeja Electricity Distribution Company

Reporting To: Vigilance Strategy & Monitoring Specialist

Role Purpose

• Will be responsible for carrying out the unit strategic vigilance activities

Responsibilities

• Prepare Weekly visitation plans based on escalations and customer complaints
• Provide daily feedback report to relevant stakeholders for all escalations and customer complaints where required
• Enforce actions on consumers resorting to theft or illegal use of electricity
• Investigation of complaints assigned and providing technical comments on various investigations.
• Ratification of penalized customer
• Periodic surveillance checks for both customer and field commercial staff to ensure compliance to company policies
• Periodic Energy and commercial loss audit
• Weekly Performance reporting
• Analysis of MIS reports, provide monitoring oversight for field commercial for effective close out of all escalated issues/complaints.
• Carry out any other duties as requested by the team lead and/or Head (Vigilance strategy & Monitoring)

Minimum Qualifications/Requirements

• This role requires a First degree or its equivalent diploma qualification
• Requires between 1-2 years relevant work experience

Technical Competencies:

• Good Knowledge of metering installation
• Familiarity with the various types of electricity metering infrastructure
• Good knowledge of the electricity supply chain value system
• Knowledge of the electricity regulatory codes and requirements
• Energy audit/accounting capabilities
• Business Acumen
• Customer Orientation
• Planning and Organizing
• Teamwork

Behavioral Competencies:

• Discipline & Integrity
• Communication skills.
• Business ethics.
• Great analytical skills.
• Attention to detail.
• Ability to influence others
• Good Intuitive and observatory skills
• Good Listening and questioning skills.