Case Management Technical Officer at Terre des hommes Foundation (Tdh)

Location: Maiduguri, Borno

General Objective

• The Case Management (CM) Technical Officer is responsible for strengthening the technical and operational capacities of the local partner in its delivery of comprehensive case management services to Unaccompanied, Separated (UASC) and otherwise vulnerable children in Borno State areas.
• He/she will be responsible for providing an ongoing technical support to the local partner through field visits, supervision, and capacity building trainings to ensure quality and relevance of a case management system.

Responsabilities and Tasks

• Technical and operational capacity building of the local partner
• Ensure that the child protection case management system is in a full alignment with the Standard Operating Procedures (SOPs) for working with UASC and otherwise vulnerable children in Northeastern Nigeria and adheres to the main SOP tools (CPIMS, case management forms)
• Contribute to design and delivery of a capacity building plan for the local partner, including refresher trainings and workshops throughout the project’s timeframe
• Support local partner in setting up and reinforcement of a case management system
• Support local partner in establishment of well-functional referral pathways by participating in the service mapping exercise and a regular coordination with other CP and non-CP actors on the ground
• Develop adapted and contextualized case management tools
• Participation in case conferences for the most vulnerable cases
• Conduct field monitoring visits to 10 locations in Borno State areas, organize technical follow up meetings, draft field visits reports, suggest the necessary improvements and monitor its translation intro reality
• Facilitate peer-to-peer support groups when needed
• Liaise and collaborate with the counterpart of the local partner to support him/her in monitoring timescales of the response, decision making, follow up, case management meetings, and case management supervisions
• Ensure that Child Protection Data and Information Sharing protocol is respected at all times

Internal Coordination:

• Closely collaborate with the Outreach Technical Officer on incorporation of messaging on the safe and confidential community-based referral pathways into community-based outreach
• Closely coordinate with FTR Technical Officers to ensure respect of the case management principles and adherence to the inter-agency SOP in the process of FRT and alternative care management
• Closely coordinate with Deputy Child Protection Project Manager on the overall implementation of the CP activities and drafting the weekly and monthly reports for submission to the Child Protection Project Manager
• Closely coordinate with M&E Officer by providing a quality inputs into design and development of the monitoring system, participating in the needs assessments and evaluation processes for lessons learnt exercise and reporting purposes
• Ensure regular communication with the Child Protection Project Manager about updates, achievements and challenges through meetings, reports and ad hoc communication upon request and upcoming needs
• Carry out all the procedures connected with the accomplishment of the planned activities (administrative and logistical) through timely communication and collaboration with support departments
• Deliver any other tasks as assigned by the Child Protection Project Manager

External Coordination and Representation:

• Coordinate with other CP and non-CP actors on the ground to effectively contribute to the service mapping exercise and establishment of well-functional referral pathways
• Represent Tdh CP project in fora and meetings held at location or regional level in her/his field of expertise
• Contribute to development of a community network to facilitate the project acceptance and stakeholder’s contribution and ownership
• Contribute to CP mainstreaming by providing capacity building trainings and workshops to a wide range of CP and non-CP actors on the Child Protection-related themes, including Child Protection Minimum Standards

Child Protection:

• Promote, and ensure project activities are in line with the child protection principles and humanitarian principles
• Ensure the project activities are well-integrated into the Northeastern Nigeria child protection system and humanitarian coordination practices and guidelines
• Ensure Tdh Child Safeguarding Policy and Child Protection Minimum Standards are mainstreamed through all the programmatic activities
• Report serious cases of abuse committed against children to the Child Protection Project Manager. Strict confidentiality must be respected.

Other:

• Fully comply with Tdh Code of Conduct and ensure Child Safeguarding Policy is upheld at all times
• Ensure adherence to Tdh standards and quality requirements in all the project activities.

Mandatory Requirements

• Language Skills: Fluent in local languages and in English (speaking/reading/writing).
• Education Degree: University degree in Social work, Social Studies, Psychology/ Child’s Psychology, Counselling or any other related discipline
• Work experience: Minimum 2 years experience in the field of child protection / protection/ social work / case management
• Knowledge & skills: Good analytical and writing skills
• Computer skills: Good knowledge of the MS office software
• Other: Knowledge of child protection system in Northeastern Nigeria/Good capacity building skills/ Excellent knowledge of child protection issues and best practices / Previous experience in dealing with complex child protection cases is highly desirable.
• Other knowledge: Acquaintance with NGO' rules, procedures and regulations; Acquaintance with the Child Protection Minumim Standards, good knowledge of the Inter-agency Guidelines for Case Management and Child Protection

Interest:

• Work in relief or development sector
• Strong motivation to help people in needs
• Transversal skills
• Honest and trustworthy
• Reliable, rigorous and well organized
• Motivated and dedicated to his/her job
• Ability to take initiative to deal with difficulties encountered in daily work
• Ability to adapt or change priorities according to the changing situation
• Autonomy, neutrality, hard worker
• Able to manage stress and pressure
•  Able and willing to learn to extend his/her scope of work
• Able to manage priorities, take initiatives and work without constant supervision