Customer Information Service Officer at The Chukwudoh Group

Details:

• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
• resolution
• Keep records of customer interactions, process customer accounts and file documents
• Greet customers warmly and ascertain problem or reason for calling
• Take payment information and other pertinent information such as addresses and phone numbers
• Work with customer service manager to ensure proper customer service is being delivered
• Compile reports on overall customer satisfaction

Requirements

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively.