Information, Communication and Technology (I.C.T) Officer at Norwegian Refugee Council (NRC)

Details:

NRC is looking for an Information, Communication and Technology (I.C.T) Officer for our field office in Maiduguri - Borno State in Northern Nigeria. The purpose of the I.C.T Officer is to support the overall establishment and implementation of NRC Information & Communication Technology systems and procedures in Maiduguri. S/He will assist with the day to day management of I.T functions and activities in Borno and surrounding north-eastern states.

NRC initiated country operations in Nigeria in June 2015, in order to respond to the critical and increasing needs in the country. NRC currently has a full team based in Maiduguri and a coordination office in Abuja. NRC is currently providing services across various sectors namely; Shelter and Non-Food Items (NFI); Water, Sanitation and Hygiene Promotion (WASH); Food Security; and Information, Counselling and Legal Assistance (ICLA) and recently Education in order to address identified humanitarian needs.

The I.C.T Officer reports to the Head of Support.

Kindly indicate position and location applied for as title of your Cover Letter. eg: "Information, Communication and Technology (I.C.T) Officer - Maiduguri".

Job description

• Adheres to and support the implementation of NRC ICT policies and procedures, handbooks and guidelines.
• Visit NRC field offices to provide support for internet setup in new bases according to ICT-HO Standards.
• Submit visit report as per NRC standards highlighting the key technical recommendations for future and keep the track.
• Provide IT support to all NRC offices in Nigeria this includes country, area and field offices
• Ensure ICT equipment’s, hardware, software and other resources are timely made available and well maintained
• Troubleshoots, diagnoses problems, implements corrective action & procedures, monitor and facilitate repairs.
• Sets up and configures general hardware, peripherals and accounts assigning security level

Qualifications

• Bachelors' degree in Computer Engineering or equivalent
• Experience from working as ICT Assistant/ICT Officer in a humanitarian/recovery context preferably with similar organization like NRC
• Documented experience in related to network management and cloud networking

• Documented results related to the position’s responsibilities

• Previous experience from working in complex and volatile contexts
• Good knowledge of the Nigerian context (internet services, Networks, software/hardware authentication)
• Office organization skills,
• Computer skills (Microsoft Office)
• Good communication skills
• Fluency in English, Hausa is an asset

Education field

• Engineering sciences & technology
• Education title: Bachelors' degree in Computer Engineering or equivalent

Education level

College / University, Bachelor's degree

Personal qualities

• Handling insecure environments
• Empowering and building trust
• Managing performance and development
• Planning and delivering results
• Ability to work under pressure, independently and with limited supervision
• Communicating with impact and respect: All employees of the Norwegian Refugee Council should be able to adhere to our Code of Conduct and the four organizational values: Dedicated, innovative, inclusive and accountable.