Restaurant Operations Manager at Grill Mall Limited

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Direct reports include:

• Chefs
• Barmen
• Waiters
• Dispatch bikers
• Security

Requirements

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role (minimum of 5 years’ experience)
• Proven customer service experience as a manager
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills
• B.Sc degree in Business Administration; hospitality management or culinary schooling is a plus

Remuneration
Salary ranges from N120,000 to N160,000 Monthly.