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  • Posted: Feb 26, 2018
    Deadline: Not specified
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    Nicole Sinclair is a dynamic management consulting firm set up to help start-up, small and medium businesses maximize their vision and achieve their highest potential through effective planning, structuring and maximized use of their resources. These we continually strive to achieve by helping businesses effectively interpret their vision while charting a...
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    Customer Service/Front Desk Officer

     Our client is from the telecoms industry and requires a customer service/front office officer to interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services 
    Responsibilities

    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts, and file documents
    • Follow communication procedures, guidelines, and policies
    • Take the extra mile to engage customers
    • deal directly with customers either by telephone, electronically or face to face
    • respond promptly to customer inquiries
    • handle and resolve customer complaints
    • obtain and evaluate all relevant information to handle product and service inquiries
    • provide pricing   information
    • perform customer verifications
    • set up new customer accounts
    • process orders, forms, applications and requests
    • organize workflow to meet customer timeframes
    • direct requests and unresolved issues to the designated resource
    • manage customers' accounts
    • keep records of customer interactions and transactions
    • record details of inquiries, comments, and complaints
    • record details of actions taken
    • prepare and distribute customer activity reports
    • maintain customer databases
    • manage administration
    • communicate and coordinate with internal departments

    Competency/Skill/Requirements

    • At least a BSc in Marketing or other related field.
    • 3-5+ years c, preferably from  customer service field.
    • Experience from the IT   industry will be an added advnateg
    • Knowledge of IT and telecoms industry an added advantage
    • Good personal presentation and professionalism
    • Good organization and prioritization skills
    • Strong administrative skills
    • Good verbal and written communication skills
    • Confident presentation skills
    • Strong interpersonal skills
    • Ability to work under pressure and to strong targets
    • The ability to manage own workload
    • Ability to use initiative to work alone.

    Method of Application

    Interested and qualified? Go to Nicole Sinclair Consulting on www.nicolesinclair.com to apply

    Do you want to study at University Of Sussex, England? Reserve your place for 2021 intakes Learn More

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