Business Process Manager at Alfred & Victoria Associates

Responsibilities

• The Business Process Manager shall be responsible for managing and executing process development.
• The Business Process Manager will lead the Business Process Unit with responsibilities that include business process review/improvement, organizational design and coordination, performance management, organizational learning & knowledge management, culture management and succession planning.

Specifically, the responsibilities shall include to:

• Develop process models including maturity and continual improvement programs for Departments in the company.
• Drive the executions of strategic initiatives on which strategic objectives are anchored.
• Coordinate the process of cascading corporate objectives to all staff performance indicators using the Balanced Scorecard.
• Track/Monitor the performance measures and indices of all staff on a periodic basis using the Balanced Scorecard.
• Ensure the compliance of organizational culture that enables employees to perform in accordance with the company’s objectives.
• Define and apply a structured process management approach and methodology to build and monitor company’s processes and procedures.
• Identify additional customer needs that were previously unrecognized by the business owners and involve business owners in developing solution options.
• Develop structure and order to undefined problems and/or large scale problems, making them easier to address and solve.
• Constantly improve methodologies and measurement frameworks.
• Communicate change and provide training to impact business units.
• Anticipate issues and risks and act to mitigate these quickly; handle any unforeseen roadblocks swiftly and effectively.
• Identify end- to-end re-engineering opportunities across the business.
• Manage all auditing efforts for company’s processes, procedures and internal documentation.
• Direct team’s work efforts towards customer outcomes and expectations.

Requirements

• Bachelor’s Degree in any Social Science or any related Skills & discipline, Masters will be an added advantage.
• Minimum of 10 years’ experience with at least 5 years in extensive Business Process Management and Functionality
• Green Belt Six Sigma Process Certification will be an advantage.

Competencies:

• Must have good working knowledge of the Telecommunication Industry.
• Experience in training and curriculum development is preferred.
• Strong Project Management Skills.
• Should have high energy and sense of urgency.
• Excellent Written and oral communication.
• Strong analytical skills; ability to read and interpret complex written information.
• Expert in all Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook, Power Point, Access.
• Ability to actively transform innovative ideas to reality.
• Must be flexible and able to adapt to the needs of the business, analyze and interpret data efficiently.
• Proven track record of leading and making significant contribution to successful delivery of project.
• Must be a self-starter and be able to prioritize activities to suit the dynamic business conditions.
• Ability to effectively communicate, inspire and motivate all levels of staff to achieve business.

Salary
Very attractive.