EasyBuy EO Relationship Associate, Nigeria at Sun King (Formerly Greenlight Planet)

The Role:

The EasyBuy EO Relationship Associate will work closely with the Operations and Sales teams to ensure field sales staff have all the information and support required to perform their duties correctly and with motivation.

Key responsibilities for the role: 

• Listen to Energy Officers’ requests
  • Interacting with EOs on a periodic basis via field visits, SMS, calls and messaging
  • Understands and discerns EOs’ concerns while prioritizing them accordingly
• Gathers detailed and thorough information related to each request or concern coming from EOs
  • Keeps track of all requests per EO both pending and solved
• Ensures follow-up with the relevant stakeholders in the Company to get to the bottom of the request initiated by the EO
• Manages and configures online IT tools used for the communication with EOs or field staff
• Monitors EOs performance because of requests or needs coming from the field 

The ideal candidate:

• Diploma/Certificate in Customer Service Management; Public Relations; Business Administration or IT/systems admin
• 2 years relevant work experience in a similar role is a requirement
• Experience managing a large customer base and direct
• Excellent interpersonal skills.
• Clear and straight to the point communication skills with fluency in both written and spoken English
• Excellent knowledge of MS Office package
• Excellent issue-tracking and resolution skills
• Able to handle multiple tasks at the same time without errors and mistakes