Head of Digital Channels & Ecosystems at ARM Hold Co.

Job Summary

• Identify and implement digital alternative channels and electronic payment solutions and opportunities in the market.
• Develop, execute and manage Digital Channels for the firm’s Products and Services across remote touch points.
• Develop and drive the e-Commerce strategy and innovation to enhance sales and service delivery.

Principal Duties and Responsibilities

• Develop and implement Digital marketing and sales strategy for the business using electronic channels;
• Develop and implement efficient and effective digital ecosystem partnerships to drive sales and expand distribution;
• Identify opportunities in the market and implement digital alternative channels and electronic payment solutions;
• Develop, execute, and manage Digital Channels as a sales channel for the firm’s Products and Services across remote touch points;
• Responsible for digital channels business targets - number of new customers, number of hits, click-through, number of sales, number of downloads, number of active clients, etc.;
• Define and monitor digital channels operational requirements and key performance indices – error free processing, uptime, etc.;
• Develop and manage the firm’s e-Commerce websites, web applications and other bespoke solutions in response to peculiar business problems;
• Oversee service management of vendors and outsourced operations and execution of Service Level Agreements (SLA);
• Identify innovation initiatives to enhance digital sales and service delivery;
• Define and scope required digital solutions to grow sales and improve service delivery;
• Identify and build technology aggregator partnerships to grow the business; and,
• Perform other duties as assigned.

Minimum Qualifications

• First Degree in a related discipline.
• Masters' Degree and/ or relevant professional qualification/ certification. Master's in Electronic Business or Innovation and/ or Master's Business Administration (MBA) is an advantage.
• Eight (8) to Ten (10) years’ experience, with relevant experience in E-Commerce, Retail and /or Digital Financial Services sales roles or electronic payments roles.

Other Requirements
Key Performance Indicators (KPIs):

• Sales Inflows (by digital channel)
• Revenues (by digital channel)
• Retail Funds Under Management (FuM)
• % Conversion rate
• Bounce rate
• Shopping cart abandonment rate
• Net Profit
• Number of downloads
• Number of New Clients
• Number of Direct Debit Mandates
• % Commissions earned (from ecosystem partners)
• Cost per acquisition
• Number of active clients.