Energy Sales Representative (ESR) at Ikeja Electricity Distribution Company

Reporting To: Energy Sales Supervisor (ESS)

Role Purpose

• Coordinate the implementation of effective marketing strategies geared towards optimizing I.E revenue and expanding business opportunities within the Business Unit.
• Perform sales and marketing of electricity, management of allocation of energy and driving collections of energy billed to the customer.
• Ability to manage customer relationship relating to meter reading and bill distribution.

Responsibilities

• Bill distribution to customers
• Prepare exception reports
• Reading of meters attached to Distribution Transformers
• Customer meter reading, re-reading, site visit and capturing meter status/remark.
• Partake in and supervise meter reading activities and vetting all reading sheets and folios submitted
• Partake in and supervise daily cash drive and Prepaid Meter monitoring activities
• Managing meter reading instrument availability for meter reading activities.
• Ensuring timely meter reading data download and upload for bill processing on a daily basis
• Investigate and ensuring customers complaints related to meter reading and billing are resolved
• Empower/ support team for improving meter reading efficiency.
• Tracking collection efficiency and reporting on weekly collection activities and status
• Supervise daily cash drive and Prepaid Meter monitoring activities
• Weekly collation and reporting of all new customers, tariff reclassification and other accounts maintenance information.
• Responsible for all prime customers within supervisory areas.
• Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs.
• Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)
• Performing remote monitoring of meter behaviour using human machine interfaces (HMI)
• Providing customer meter reading books/cycle and updating reading sequence.
• Performing manual data entry for customer meter reading and meter reading status on a daily basis.
• Managing meter reading instrument availability for meter reading activities.
• Preparing daily reading upload batch files, exception reports and bill distribution to customers.
• Performing on site activities/supervision with regards to installed meters and remote energy usage tracking.
• Coordinating with other departmental officers to attend to customer complaints related to meter reading activities.
• Managing all customers' complaints related to meter reading within areas of jurisdiction.
• Customer accounts maintenance to avoid build-up of unrealistic debts(vacant premises, etc)
• Assist in Carry out any other duties as requested by the Business manager/commercial manager and Undertaking manager.

Minimum Qualifications

• First degree (B.Sc or H.N.D) in Marketing, Social Sciences or any relevant field
• Minimum 4 - 6 years field experience in sales and marketing
• Understanding of the peculiar revenue collection challenges of the energy industry
• Basic computer proficiency (MS Excel, Word, Outlook)

Technical Competencies:

• Strong, creative, strategic, and personal sales skills
• Be adaptable and able to meet deadlines on assignments, juggle multiple demands and to work with all types of individuals.
• Good Analytical skills and deep Knowledge of the business.
• Strong skills in negotiating, planning, problem solving, and timely problem escalation.
• Excellent time management and organizational skills

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Ability to lead and influence others
• Communication Proficiency.
• Attention to Detail.
• Customer Service.
• Problem Sensitivity and Integrity
• Good Customer Relation Service
• Problem Sensitivity and Integrity