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  • Posted: Jan 30, 2018
    Deadline: Feb 5, 2018
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    MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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    Network Enterprise Service Regional Coordinator

    Job Description

    • To manage a team of customer service engineers responsible for the operations and performance of Enterprise Solutions products and services
    • Maintain the client relationship/satisfaction by ensuring a prompt response to fault reports, maximum continuity of service and minimal downtime.
    • Through the management chain, alert sales to possible business opportunities
    • Manage suppliers to ensure results are delivered in line with contractual and commercial commitments to maximise business benefits
    • Provide technical supervision of contractors working on ENS network infrastructure to ensure they:
      • Comply with appropriate SORs, specifications, controls and standards
      • Deliver results of an acceptable quality
      • Protect ENS and MTN services
      • Deliver value for money
    • Organise and check the completeness and quality and sign off Site Survey reports
    • Plan, organise and lead team in installation, configuration, testing and acceptance of network and customer premises equipment in accordance with established designs, project plans and performance targets
    • Identify deviations from plans and implement corrective actions; provide progress reports
    • Ensure acceptance, handover and snag list and sign-off procedures are properly completed
    • Manage and prioritize the allocation of trouble tickets to meet performance targets
    • Encourage a pro-active culture to customer requests, network events or problems
    • Support team by liaising with NMC, transmission teams and suppliers, etc to ensure prompt, accurate analysis and resolution of problems.
    • Recognise, notify and escalate problems beyond team’s capabilities area of expertise and seek prompt help from specialists
    • Analyse and report on network faults, root causes and performance
    • Where practical ensure service restoration before repair to comply with service availability targets.
    • Ensure that team completes all relevant documentation, utilising available ENS systems, to:
      • Capture/update network and customer records
      • Provide technical reports and details to support fault analysis and management reporting
    • Support operational planning, design engineers and product managers by allocating resource for tests and trials relating to network evolution plans and product & service development
    • Maintain the ENS Risk Register for the Region
    • Support the analysis of fault reports and performance data to identify general problems and/or shortcomings in network, equipment and configurations; work with network specialists to identify causes and implement solutions to resolve issues and improve performance
    • Maintain a positive and constructive team spirit
    • Ensure staff are:
      • Properly informed and competent to carry out assigned tasks quickly and safely
      • Have the necessary training, tools and testers, etc to carry out duties efficiently and effectively
      • Developed through involvement and/or delegation of work and responsibilities in new areas of technical and management activities
      • Aware of and comply with company values and policies
    • Assess and report on staff performance, build on strengths and take action to progress areas where further development is required

    Job Condition:    

    • Normal MTNN working conditions.

    Experience & Training
    Education:

    • First Degree in any relevant discipline
    • Numerical/data analysis skills

    Experience:

    • A degree in engineering, computing or equivalent IT certification
    • A minimum of 5 years experience in telecommunications engineering and installation.
    • Proven experience in telecommunications networks and/or in a complex, technology based, trouble shooting customer service environment
    • Will have a good appreciation of and/or participation in the design of systems architecture and network systems
    • Clear and accurate communications skills
    • Producing network performance, technical and other reports and documentation
    • Maintain accurate, up-to-date records and logs.
    • People management and team working skills
    • Ability to handle multi-tasking and progress a number of different issues simultaneously
    • Exhibit positive thinking, enthusiasm and motivate self and others to deliver optimum performance
    • Identify learning opportunities for self and colleagues
    • Readily shares skills and knowledge with colleagues
    • Commitment to quality and continuous improvement
    • Good self management and time management
    • Able to work with limited supervision, using initiative and resourcefulness to identify and resolve issues
    • Organise work to meet priorities as well as achieve regular commitments on time

    Training:

    • Time Management
    • Report Writing
    • Microsoft Office Suite

    Minimum Qualification

    • BA, B.Ed, B.Sc, B.Tech or HND.

    Method of Application

    SEE SALARY STRUCTURE OF MTN NIGERIA

    Interested and qualified? Go to MTN Nigeria on careers.mtnonline.com to apply

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