i-Shop Supervisor at IpNX Nigeria Limited

Job ID: 42
Department: Customer Experience & Advocacy
Function: Customer Experience & Advocacy
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal

Purpose of the Job

• The i-Shop Supervisor will manage all i-shops (company owned retail and friendship outlets) prospects and customers to maximize customer acquisition and also help with customer retention.

Expected Key Results

• Customer Advocacy
• Customer Engagement
• Training
• Customer Retention
• Process Flow and documentation
• Reporting.

Educational Qualifications & Functional Skills

• Minimum 2.1/Upper Credit Bachelor's Degree in business or  social science related discipline.

Work Experience:

• 5 -7 Years cognate sales, customer service experience.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.