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  • Posted: Jan 23, 2018
    Deadline: Apr 30, 2018
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    ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
    Read more about this company

     

    Social Media Officer

    Job ID: 41
    Department: Customer Experience & Advocacy
    Function: Create and maintain ipNX presence on social media.
    Reporting to: Customer Experience Analyst
    Travel Frequency: Nil

    Purpose of the Job

    • To manage customer experience through social media network, create / maintain ipNX presence on social media sites, which includes Facebook, Twitter, Instagram and increase the overall exposure of the company.

    Expected Key Results

    • Manage customer complaints and expectations on social media platforms
    • Generate brand awareness
    • Identify trends on social media
    • Elicit concrete information from customers via surveys and campaigns
    • Identify online threats, escalations and business enquiries
    • Analysis/Reporting
    • Carry out other responsibilities as assigned

    Educational Qualifications & Functional Skills

    • Minimum 2.1/Upper Credit Bachelor's Degree in Social Sciences preferably  public relations, marketing, social media management or business communications.

    Work Experience:

    • Minimum of 1-2 years related experience.

    Other Requirements:

    • Strong analytically skills
    • Proficient use of CorelDraw
    • Graphic design skills
    • Knowledge of digital media as it relates to branding
    • Team player
    • Drive results
    • Cultivate Innovation
    • Online reputation management
    • Resilience
    • Strong communication – both verbal & written and inter-personal skills
    • Tact and a good sense of humor
    • A passion for all things digital
    • Hardworking  and Extremely organized
    • Self-motivated

    Method of Application

    Interested and qualified? Go to IpNX Nigeria Limited on careers.ipnxnigeria.net to apply

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