General Manager, Domestic Cleaning at Stresert Services Limited

Main Purpose of Job

• The business is desirous of establishing a domestic cleaning division that will operate an operational franchise model and is desirous of engaging a General Manager to lead the process.
• Under the guidance and leadership of the GMD, this role will craft develop and implement all the necessary strategies needed to ensure a successful startup operation including establishing collaborative partnerships with financial partners, technical partners and resource the business in order to facilitate new business developments, whilst supervising and managing the laundry services operations and to deliver the financial performance objectives of the laundry services division of the business

Key Performance Areas
Business Planning & Innovation:

• Organize, plan, manage and assumes the risks and take initiative of the new division
• Craft and implement the market attractiveness plan

Marketing & Business Development:

• Lead the sales, marketing and business expansion activities of the domestic services
• Coordinate activities and relationships of all program partners

Operations Management:

• Lead, supervise and monitor operational activities of all operational franchisees and franchises
• Oversee quality assurance and back office activities to assure consistent qualitative delivery

Customer Relationship Management:

• Develop and maintain business relationships with all key client and prospect contacts
• Lead and ensure excellent customer relationships

Requirements
Work Experience:

• At least 10 years’ experience with minimum of 3 at management level preferably in a service environment or facilities management function

Knowledge:

• Broad knowledge of cleaning and franchise industry
• Good knowledge of relevant policies and procedures
• In-depth business process knowledge
• Good understanding of financial management principles
• Good understanding of key principles of customer relationship management
• In-depth understanding of core business principles

Skills:

• Excellent decision-making skills
• Good communication skills
• Strong negotiation skills
• Good influencing skills
• Superior Leadership skills
• Advanced strategy development skills
• Excellent relationship building skills
• Advanced problem solving skills
• Solid Team Leadership skills

Competencies

• Inspires others
• Good blend of people/task orientation
• Big picture outlook, Forward thinking
• Able to maintain a multi-task focus
• Results driven, Development focused
• Strong ethics, Committed,
• Dedicated, Visionary

Leadership Competencies:

• Driving accountability, Drive and energy
• Building and maintaining stakeholder relationships
• Business understanding, Facilitating and managing performance
• Attracting, developing and retaining entrepreneurial talent
• Strategic focus, Articulating and cascading the vision and values

Salary

• Terms of engagement subject to negotiation
• Strong performance based component