Business Process Analyst at MainOne

Department: Corporate Services & Development
Reporting Line: Business Process Manager

Responsibilities

• The Business Process Analyst will support the Business Process Management Unit in the execution of business process improvement, overseeing of staff performance management systems and ensuring that employees’ key result areas are aligned with the corporate objectives.

Specifically, the responsibilities shall include to:

• Drive the execution of strategic initiatives on which strategic objectives is anchored.
• Liaise with HR Team and HODs in coordinating the process of cascading corporate objectives to all staff performance indicators using the Balanced Scorecard.
• Tracks the performance measures and indices of all staff on a periodic basis using the Balanced Scorecard.
• Develop process and knowledge tools ( FAQs, report templates etc)
• Enforce a structured process management approach and methodology to build and monitor MainOne’s processes and procedures under the guidance of the Business Process manager
• Communicate change and provide training to impacted business units.
• Support research into techniques for improving Balanced Score Card implementation within the company
• Ensure the compliance of organisational culture that enables employees to perform in accordance with the company’s objectives.
• Assist with the development of the design and delivery of training programmes in accordance with the needs of the Company.
• Evaluate the effectiveness of all Training and development activities to identify areas of improved performance and to feed into future plans.
• Provide reports to management identifying Learning & Development trends and return on investment analyses.
• Ensure the adequacy of suitable successors for all top/critical positions in MainOne.
• Challenge and brainstorm with Business Process Manager to continuously evaluate their team’s procedures and processes to eliminate inefficiencies.  

Qualifications, Skills  & Competencies

• Bachelor’s Degree in any Social Science or related discipline, masters will be an added advantage
• Minimum of 5 years’ experience with at least 3 years in Business Process Analysis/Management is required
• Strong analytical skills; ability to read and interpret complex written information
• Experience in training and curriculum development is preferred
• Excellent written and oral communication
• Proficient in Microsoft Office Programs including, but not limited to: MS Word, MS Excel, MS Outlook, Power Point and Visio.