Supervisor Logistics Operations Officer at MTN Nigeria

Job Description    

• Supervisor, Logistics is part of the Warehouse, Inventory & Logistics department and responsible for Logistics management processes at the Opco.
• The logistics management processes cover all aspects of warehousing and transportation requirements (for both trading stock as well as assets) including planning & managing deliveries, management of inventory returned from site/customers including receipt, repair / replacement by supplier or declared as scrap and disposal.
• Support the Shareholder return strategy by developing and implementing Sales & Distribution Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimization, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Assist department in conducting demand planning, develop budgets for the upcoming year and implement plans to achieve the desired targets.
• Ability to analyze and consider critical parameters (i.e. cost, safety, carrier availability, etc.) before finalizing transport vendor
• Supervise the activities performed by Administrator, Logistics for inbound and outbound transportation and operations, along with landed costs and reverse logistics
• Submit collated Final Exchange Control Documentation (FECD) and cover letter to Opening Bank & Treasury Unit
• Plan for the logistics in case of dispatch of materials, stock transfers, returns and receipt of materials and ensure the cost effective transportation of materials
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behavior’s and impact on non-compliance on bottom line results and company image/reputation.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
• Attend to all queries from the stakeholders/suppliers/ Logistics Service Provider (LSP) and resolve queries
• Generate and analyze the required reports for inbound transportation and share the results with the relevant stakeholders
• Notify all stakeholders with shipment arrival date by means of inbound delivery report
• Supervise individual team members performance
• Allocate daily work to team members and ensure appropriate planning for back-up and leave/absenteeism
• Ensure cohesive working
• Accountable for meeting and prioritizing own targets/deadlines and those of direct reports
• Provide information to the Manager on work accomplishments, individual/team challenges
• Lead team meetings and contribute on specialist/ technical areas
• Review performance metric dashboards prepared on various performance metrics and provide inputs to the Manager
• Timely notification of escalations to the Manager
• Resolve escalations as per defined escalation/resolution procedures
• Participate and provide inputs in project status meetings
• Propose operational changes and provide associated user impact assessment
• Ensure effective execution of day to day operations at the Opco and resolve operational issues
• Improve productivity and quality through leading practice initiatives
• Liaise with Center of Excellence (CoE) for Transport Supplier Agreement and Freight Requirements
• Plan shipment and inform transport supplier for pickup
• Generate required reports for inbound/outbound transportation and submit to authorized personnel
• Coordinate with the logistics service provider for the transport and track the status of the shipment
• Prepare / collate and verify all mandatory documents required for the shipment- clearance from customs and suppliers, as required
• Coordinate Logistical activities and release of material from Bonded Warehouse
• Liaise with  Treasury and suppliers for Forex, Letter of Credit (LC) Application Form and Marine Insurance Certificate , as per requirements
• Responsible for update to shipping register
• Collect copy of Risk Assessment Report (RAR) from Risk Assessment Company
• Calculate and process Duty payment and obtain the receipt. Resolve queries on Duty payment from the Customs Authority, after obtaining legal inputs if required.
• Liaise with  clearing agent for clearing and delivery of imports as per agreed turnaround times in order to prevent demurrage
• Responsible for the update of landed costs
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and implement training interventions for retail participants to ensure adequate knowledge of MTNN products.
  

Experience & Training
Education:

• First degree in Engineering or Supply Chain Management or Finance or any related discipline.
• Fluent in English.

Experience:

• Minimum of 3 years’ experience in an area of specialization, with experience in supervising/managing others.
• Experience working in a medium to large organization
• Knowledge of the process of receipt and movement of materials within warehouse
• Knowledge of the process of inventory management.

Minimum Qualification    

• BTech, BEng, BSc or HND

Job Condition    

• Normal MTNN working conditions.
• May be required to work extended hours
• Experience & Training.