Box Office Cashier at Teclab Management Services Limited

Reports To: Supervisor, Box Office

Role Expectations
The successful candidate’s specific functions include:

• Handling and managing payment properly.
• Effective stock management
• Take stock before and after sales.
• Adequate product knowledge
• Handling and maintaining equipment used in products production, such as popcorn, hotdog etc.
• Display excellent customer service
• Make certain guest service is friendly, helpful and fast
• Ensure the security of all box office cash and tickets
• Complete ticket purchase transactions by:
  • Greeting each guest and identifying tickets requested
  • Reading a computer screen, operating a keyboard or dispensing manual tickets
  • Completing a credit card or Movie Watcher Rewards transaction or collecting cash and making accurate change
  • Thanking the guest.
• Keep box office clean and well organized and update box office signage
• Distribute and understand how to operate movie equipment
• Enforce ratings to keep underage guests from accessing auditoriums with adult content
• Perform daily box office maintenance duties and complete various reports as needed
• Answer questions from guests and resolve any concerns
  

Role Target:

• This role is responsible for operating the box office selling movie tickets to guests.
• You are also to field questions about content, provide directions to the theatre, answer the phone, inform guests about prices/policies.

Qualification

• Minimum B.Sc in any related field.

Experience:

• Relevant 3 years’ experience in a similar role

Person Skills:

• Good Listening Skills
• Good People Skills
• Good influencing and problem solving skills
• Works independently as well as in a team environment
• Self-motivated and a self-starter.
• Possesses good analytical, interpersonal, and customer service skills
• Possess excellent public relations and communication skills;
• Ability to work accurately with attention to detail in a high volume sales environment
• Proficient guest service, administrative and follow-up skills
• Comfortable communication and cooperation with guests, supervisors, peers, subordinates, vendors or partners
• Ability to communicate and work effectively with guests in high-volume setting
• Good verbal communication skills as well as math and cash handling skills
• Ability to meet tight deadlines under minimal supervision