Box Office Attendant at Teclab Management Services Limited

Reports To:  Business Manager Cinemas

Role Target

• This role is responsible for serving the general public by selling event related tickets, cash management and compliance.
• Operates a cash register and / or credit card equipment.
• Responsible for customer service and general area cleaning.
• Supports marketing and promotional projects for ticketed events. Occasionally supports event site ticket sales as needed. Sells and processes ticket orders via mail, telephone, Internet, and over-the-counter.
• Distributes literature to patrons and answers questions in response to inquiries about shows and events. Assists with closing of the ticket office, including preparation of cash banks and updating seating charts and event information.

Role Expectations
The successful candidate amongst others will Support operations by supervising staff; planning, organizing, and implementing administrative systems. Specific functions include:

• Ensuring movies are displayed at the appropriate time
• Programming movie for display at the box office
• Ensuring customers are duly satisfied
• Problem solving arising from customers
• Sending daily reports to movie distributors
• Coordinating orderliness among customers
• Working in line with the projectionist for upcoming movies and movie changes
• Must maintain up-to-date financial records of all ticket sales, receipts, processes and deposits.
• Supervise the box office team
• Ensure adequate ticket/stationary stock is in place at the Box Office at all times
• To induct and train staff in selling technique and products knowledge
• Cash management and control to ensure staff are adhering of all procedures detailed for concession operations
• Understand the audit process and standard required
• To provide services to customer
• Responsible for stock requisition
• Complete any necessary paper work such as inventory sheet, daily cash reports, appraisal form etc.

Qualifications and Experience

• Minimum SSCE / OND in any relevant field
• Relevant 3years’ experience in a similar role.

Person Skills:

• Good Listening Skills
• Good People Skills
• Good influencing and problem solving skills
• Works independently as well as in a team environment
• Self-motivated and a self starter.;
• Possesses good analytical, interpersonal, and customer service skills
• Possess excellent public relations and communication skills;
• Ability to work accurately with attention to detail in a high volume sales environment