Customer Outreach and Recovery Agents at Altara Credit Ltd ("Altara”)

REMUNERATION:            Successful candidates will be entitled to a basic salary of N30,000 monthly plus good Commission.

LOCATION:                        Ibadan

SUMMARY OF RESPONSIBILITIES

DOCUMENTATION ASSESSMENT AGENT

• Collect and crosscheck customer’s documents to ensure they are complete and valid
• Assess and analyze financial information and make good decisions
• Prepare internal reports
• Manage and maintain files for assigned portfolio of account

RECOVERY AGENT

• Collect outstanding amounts from clients and achieve collections targets
• Check inflows and follow up with customers

• Maintain account’s book to ensure that the customers’ status is accurate and up to date
• Develop reports on accounts
• Visit customers for payment

CUSTOMER OUTREACH AGENT

• Develop sales opportunities by researching and identifying potential prospects, building rapport, providing technical information and product presentation
• Report to the customer outreach lead on sales, also providing feedback about outreach activities on a daily basis
• Analyse the territory/market potential and determining the value of existing and prospective customer value to the organization
• Expedite the resolution of customers problem and complaints

QUALIFICATIONS:         Ordinary National Diploma in any related discipline

LOCATION:                     This role is based in Ibadan