Infrastructure and Services Support Officer at Health Plus Limited

Details:

Job Description

• To assist all our users with any logged IT related incident when called upon.
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible;
• Escalating incidents to other support teams where necessary.
• To accurately record, update and document requests using the IT service desk system.
• To install and configure new IT equipment.
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with Retail Pro, Biometrics, LAN, WAN, printers, copiers and scanners
• To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• To be a highly motivated team player with the skills and ability to manage changing priorities.
• To create, maintain and publish relevant support documentation in order to assist all in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Exhibit a flexible approach to working and provide necessary cover where needed.
• Facilitate trainings.

Desired Qualities

• Working technical knowledge of current protocols, operating systems and standards.
• Sound knowledge of Retail Pro software and QuickBooks.

• Hands on experience in configuring printers, biometrics, switches, routers
• Ability to operate tools, components and peripheral accessories.
• Sound Knowledge of Microsoft Office suits.

• Microsoft Desktop Support Technician an advantage
• A+ and N+ experience
• Software and Hardware Troubleshooting
• Windows XP, Windows 7, Windows 2000/2003/2008 experience
• Routers, switches and firewall experience
• Microsoft Office 2007, Office 2010 support
• TCP/IP
• SQL
• ERP

• Enterprise Backup Software
• Working knowledge of SMS, AD, Exchange 2007/2010 and remote control tools
• Knowledge of all software applications used within the organisation